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Thank you for responding to our request that you upgrade your wireless modem.
We are currently undergoing a network software upgrade which allows us to make
improvements to your service more easily.
NOTE: This is for Woosh wireless modems
only, and does not apply to any DSL equipment.
If you have a SOC2 modem (the power button is red), you do not need to upgrade.
If you are running Windows Vista or a MAC please see FAQs at the bottom of the
page.
Woosh has released three types of modems: Woosh launched with a modem
known as P1C (housed in a metal case) followed by a newer model P1D (in a
plastic case) as well as a PC Card. The latest software upgrade is 5.2.5.65.
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| P1C Modem |
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P1D Modem |
PC Card |
To find out your modems firmware version, ensure your modem is directly
connected to your computer, and go to the Woosh Dialler, then in the device tab
look for the Application field in the Modem Software section. If you find the
version number is below 5.2.5.65 e.g. 5.2.1.16a, then you must upgrade.
If you are using two or more modems to connect with Woosh, make sure that you
check and upgrade all your modems.
Below are the instructions for downloading the modem upgrade tool, which is a
wizard that can handle all three types of modem, for all supported connection
cables. The whole process will only take a few minutes.
How your modem is connected
The upgrade process will depend on how your computer is connected to the modem
or PC card. There are instructions below for:
| A: |
P1D or P1C modem connected directly to your computer |
| B: |
PC Card plugged into a laptop |
| C: |
You are using a Router or Woosh Gateway with the modem behind it |
A: If you are using a modem and it is plugged in directly
to your PC with a USB or Ethernet cable
| 1. |
Download the upgrade utility. |
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UPGRADE FOR WINDOWS OPERATING SYSTEMS |
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| 2. |
When you click on the "Upgrade Now" button, you will see the "File
Download screen". Make sure you select "OPEN" (for Windows XP select "RUN").
Downloading the file will take a few minutes. |
| 3. |
Make sure your Woosh modem is powered on and you are using the mains power
adapter. |
| 4. |
Before you run the upgrade tool, exit all other applications, especially making
sure that the Woosh Dialler is not running in the system tray (typically in the
bottom right corner of the screen). |
| 5. |
Once the download is complete the Modem Upgrade Wizard will automatically take
you through the upgrade. You can step through the 4 easy steps by using the
(next) button. |
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B: If you are using a PC Card plugged into your Laptop
| 1. |
Download the upgrade utility. |
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UPGRADE FOR WINDOWS OPERATING SYSTEMS |
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| 2. |
When you click on the "Upgrade Now" button, you will see the "File
Download screen". Make sure you select "OPEN" (for Windows XP select "RUN").
Downloading the file will take a few minutes. |
| 3. |
Before you run the upgrade tool, exit all other applications, especially making
sure that the Woosh Dialler is not running in the system tray (typically in the
bottom right corner of the screen). |
| 4. |
Once the download is complete the Modem Upgrade Wizard will automatically take
you through the upgrade. You can step through the 4 easy steps by using the
(next) button. |
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C: If you are connecting via a Router, Woosh Voice gateway
or Wireless Router and you dont have the Woosh dialler
on your computer
| 1. |
Download the upgrade utility that suits your computer. |
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UPGRADE FOR WINDOWS OPERATING SYSTEMS |
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| 2. |
When you click on the "Upgrade Now" button, you will see the "File
Download screen". Make sure you select "OPEN" (for Windows XP select "RUN").
Downloading the file will take a few minutes. |
| 3. |
Once downloaded dont click on (next) button when the initial step 1 of
4 window is shown. |
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| 4. |
Unplug the Woosh modem Ethernet cable from the WAN port on the router (this may
also be called 'Internet' or 'Modem') and plug it into the Ethernet port on the
PC (i.e. the modem is directly connected to your PC). |
| 5. |
Make sure your Woosh modem is powered on and you are using the mains power
adapter. |
| 6. |
Ensure the green light is showing on the Ethernet cable. |
| 7. |
Run the Modem Upgrade Wizard by clicking (next) which will automatically take
you through the upgrade, you can step through the 4 easy steps by using the
(next) button (NOTE: the Woosh dialler is not needed on your computer).
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| 8. |
Once the upgrade is complete, plug the Ethernet cable back into the WAN port of
the router, and reboot both the router and the modem. |
Frequently Asked Questions and Help
What operating system the upgrade tool will work on
The Windows upgrade tool will work with the following operating systems:
- Microsoft Windows XP
- Microsoft Windows 2000
- Microsoft Windows ME
- Microsoft Windows 98SE
The wizard is scanning for the modem and cant find it
In step 2 the wizard tries to detect the modem or PC card, it can find it if it
was connected properly and directly with a Woosh USB cable or Woosh Ethernet or
if it was a Woosh PC card plugged into the Laptop PCMCIA slot or another
application like a Woosh dialler or a PPPoE dialler (Linux and Mac users have
commonly used PPPoE)
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It will not find the modem if it is plugged through a router or a Woosh voice
gateway or Woosh Netgear Wireless router.
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Make sure that you are connecting to the modem or PC card directly from the
computer running the Wizard i.e. not sharing though an Ethernet hub or switch.
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Make sure you are not connected to the internet with the Woosh dialler by
opening the dialler (in the system tray which is typically at the bottom right
corner of the screen), then disconnect and close the dialler.
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Make sure you are not connected using Microsoft dial-up networking or any PPPoE
dialler.
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If you have checked that the modem is directly connected, and it is still not
being detected, close the upgrade tool, then remove the power cable from the
modem and press the power button once. Make sure that all lights turn off, then
re-insert the power cable and once the lights flash on again, start the upgrade
tool again (NOTE: for the PC card, take it out of the PCMCIA slot, then
re-insert it and check the lights turn on before starting the upgrade tool
again).
If you have a firewall installed
Because the Upgrade tool is a program, your firewall may query you as whether
you really want to download the program or not. Please allow the Upgrade Tool
to download by clicking run.
The upgrade tool does not work on my MAC
This upgrade tool will not work for customers running a MAC.
In order to upgrade you will need to bring the modem into one of our offices.
- Auckland 11-15 Railway Street, Newmarket
- Wellington - 128 Tory Street, Wellington
- Southland Level 1, 55 Esk St, Invercargill
I am running Windows Vista
This upgrade will not work for customers running Windows Vista.
In order to upgrade you will need to bring the modem into one of our offices.
- Auckland 11-15 Railway Street, Newmarket
- Wellington - 128 Tory Street, Wellington
- Southland Level 1, 55 Esk St, Invercargill
I clicked to download the upgrade tool, and there is nothing on the screen
- Check if you have a pop blocker active on your web browser, there is usually a
line telling you that the download is blocked, so temporarily allow the
download from the web site.
- Check if your web browser or firewall prevents you from downloading executable
(applications) and allow the download in.
If you have any questions, please contact out Help Desk on 0800 4 WOOSH (0800 4
96674) or Auckland 09 9400 111
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