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New Woosh dial up offering continues national expansion     30th JUL, 2009 Smart business partnerships are allowing Woosh to make sharp offers to new customers while expanding its national footprint and enhancing its reputation as a full service telecommunications company. The company has just added a highly competitive bundled home phone, toll calling and unlimited, free dial up to its growing portfolio of products which it believes will be attractive to customers who cannot get ADSL broadband or are outside wireless coverage areas. Woosh Head of Sales and Marketing, Gerome Garthwaite, says the company’s recent partnership with Telecom Wholesale to sell fixed line home phone and broadband and a wholesale agreement with CallPlus which allows it to offer industry leading calling rates means it can include free, unlimited dial up into its latest product offering. “We have spent considerable time and energy consolidating our operations and securing partnerships which have allowed us to develop and package products which meet the needs of customers and provide them with exceptional value,” says Mr Garthwaite. “Our recently launched ‘Bundle of Joy’ fixed line home phone and broadband products has considerably expanded our customer base throughout New Zealand and this new dial up offering is in effect the third leg of the trifecta for us.” Like the ‘Bundle of Joy’ products which have provided customers with an average nationwide saving of $27 a month on their previous broadband suppliers’ bills, the new dial up bundle will be available throughout New Zealand at the highly competitive price of $55 a month. This package provides customers with their home phone line, 300 minutes of national landline calling, cheap international and mobile calling and unlimited dial up internet. “Woosh is continuing to develop plans to introduce new, leading edge wireless technology via a WiMAX network and our growing national presence through the DSL and dial up products will complement that technology when it comes on stream,” says Mr Garthwaite. For more details, please visit here     Savings for Woosh customers bigger than anticipated     27th JUL, 2009 On average, new Woosh customers throughout the country are saving more than $27 a month on their fixed line home phone, broadband and toll calling bills, a survey has shown. Two months after the introduction of its low-cost, non-geographic home phone and broadband pricing, broadband provider Woosh says the savings are far exceeding expectations. Depending on where they live, feedback from new customers shows in the first month they were saving on average between $35 and $25 compared to their previous provider, equating to between $390 and $310 a year. Woosh Head of Sales and Marketing Gerome Garthwaite says the company had originally anticipated the average household saving would be between $200 and $300 a year. “By managing our margins in regions outside the main centers, we have been able to offer customers throughout the country the same, great value price,” says Mr Garthwaite. “And more importantly, we are delighted our survey has shown our new fixed line residential product, ‘Bundle of Joy’, is exceeding both our own and our customers’ expectations. Mr Garthwaite says customers outside Auckland are experiencing significant savings on their monthly bills and even in the highly competitive Auckland market customers, who are bombarded with short term offers, are seeing very real savings. “Many companies promote short term, one-off cost savings as a possible benefit. Our customers’ feedback shows the Woosh ‘Bundle of Joy’ plan doesn’t just talk about savings – it actually delivers, and delivers every month even more than we promised,” says Mr Garthwaite. Woosh’s fixed line home phone and broadband bundles are a result of a partnership between Woosh and Telecom Wholesale which has enabled it to offer the same market leading pricing to all parts of New Zealand. For more details on our survey click here For further information please contact: Gerome Garthwaite, Head of Sales and Marketing, Woosh Tel: 021 947 434 www.bundleofjoy.co.nz     Woosh launches new low cost fixed homephone and broadband bundles     7th MAY, 2009 Woosh has today announced a partnership with Telecom Wholesale which will see it leading the charge in providing low cost, non-geographic pricing for fixed line home phone and broadband services to all New Zealanders. The arrangement allows Woosh to offer the same market leading pricing on home phone and broadband bundles to all parts of New Zealand, with cities and towns outside Auckland, Wellington and Christchurch at last gaining the same low pricing as the main centres. Woosh Head of Sales and Marketing, Gerome Garthwaite, says the fixed line home phone and broadband product will be available to all New Zealanders from 7th May and believes the product can provide the average New Zealand family with $200 to $300 savings a year based on current usage. “We believe these offers, which we have called our Bundles of Joy, will be very attractive with the current financial pressure on many households,” says Mr Garthwaite. Telecom Wholesale and International CEO Matt Crockett said, “I’m delighted that Woosh has chosen Telecom Wholesale as its partner to offer great value fixed line home phone and broadband services across New Zealand. While Woosh was already a valued customer, it’s great to see that relationship deepening.” Woosh’s bundled fixed line home phone and broadband offer will have four highly competitive bundled plans, no activation fee and customers can take up the offer through an easy to use, self-service website (www.bundleofjoy.co.nz). “We remain committed to introducing our new leading edge wireless network and believe the fixed line products will complement our current wireless offering for those customers who are not in wireless coverage,” says Mr Garthwaite. “The partnership with Telecom Wholesale is a smart way for us to gain market share in regions we have identified for our new wireless network rollout.” For further information please contact: Gerome Garthwaite, Head of Sales and Marketing, Woosh Tel: 021 947 434 www.bundleofjoy.co.nz     For Woosh customers experiencing issues with their email please take note     12 March 2009 Following the mail server migration yesterday, please insure you have restarted your internet connection (modem / router) and your computer. This may assist with flushing and renewing your computer’s retained email server settings. Your server settings should reflect the following: Incoming email server: pop3.woosh.co.nz Outgoing email server: smtp.woosh.co.nz Also, please check your username and password are entered correctly. Should you have different settings for a domain email or special purpose, please call our contact centre on 0800 4 Woosh (96674) If you are not connecting through Woosh as your internet provider, please use your internet service providers outgoing mail server.     Woosh Wireless Security Information     23rd October 2008 Following media coverage in the past few weeks about people using wifi hotspots to illegally access accounts, Woosh would like to remind all our customers, of simple security measures to prevent this. If you are a Woosh customer using a Wifi router (sometimes called a Netgear or Netcomm router), you must ensure the security function of the Wifi router is switched on – failure to activate it then allows other people to access your account for their own purposes. Woosh customers who don’t use a Wifi router do not need to be concerned as their Username/Password combination verifies and secures their account. If you have any queries please call the Woosh helpdesk on 0800 4 WOOSH. Thanks, The Woosh Team     Customer Warning – Hoax e-mail alert     1st August 2008 We are aware that some Woosh customers have recently received an e-mail asking them to provide their Woosh log-in details and password via e-mail. This e-mail is a hoax and did not originate from Woosh. We would like to remind customers that Woosh will never ask customers for these details via e-mail and recommend customers never disclose log-in details or passwords to third parties. If you have supplied your log-in details and password in response to the e-mail you should contact the Woosh Customer Contact Centre either via e-mail at support@woosh.com or on 0800 4 Woosh. Thanks, The Woosh Team     For more details on our survey     Recently we carried out a brief survey with customers who had changed from another provider to Bundle of Joy. The objective of this research was to determine whether our Bundle of Joy customers were saving money and to use our findings publicly in order to attract more customers. On average the customers we spoke to were saving $26 per month, compared to their most recent monthly spend with their previous provider. Because our research was carried out internally (our only option given limited $$), we need to be careful about how our findings can be presented. PR With PR we can take a slightly more relaxed approach because it unlikely to come under as much scrutiny as advertising. We still need to be ‘honest & candid’ about the results, and how we obtained them: We need to be clear that it was an internal survey We need to be clear that these are customers that are new to Woosh and these are our initial findings (because usage patterns can change over time) We need to be clear that the customers provided us with the information, that we have based our findings on what they told us – we haven’t seen physical copies of the bills that the findings refer to Some customers added to their e-mail response saying how happy they were that they were saving money etc. We are going to contact these customers to check that we can use these when talking to journo’s etc Advertising Because an advertised comparison could come under scrutiny we need to be slightly more careful about how we present the findings. At this stage we should avoid saying ‘average customers are saving $28 per month’ because we have only compared one months prior usage with one months current usage and this may not be indicative of an ‘average’. A conversational approach is the safest: ‘We’ve asked our customers..’ / ‘Our customers are telling us…’ We also need to indicate the time frame by saying ‘..in their first month as a Woosh customer….’ Current copy ‘You’ll save..’sounds like a guarantee Next steps We will create a page on our web site which outlines our research methodology and supports what we are saying above We will continue to monitor usage on these customers accounts to add strength to the findings and hope to be able to talk about the ‘average customer savings’ in the future We are seeking additional customer testimonials We will get advertising copy approved by our Legal Adviser     Woosh are moving to 58 Tay St, Invercargill     17th AUG, 2009 Woosh have been providing Internet services to Southlanders since 2004 and in that time we have been offering customer’s ongoing service from our Esk St Store. From Monday the 17th of August we’ll be operating from 58 Tay St, Invercargill, a light and airy street level store which will make it significantly easier for customers to access us, because of improved parking and ground floor access. To accommodate the move, we’ll be closing the Esk St store at 3pm Friday the 14th of August and will be operating from the Tay St store as of 9am Monday the 17th. Customer Service queries can, as always, be directed to our central Customer Services Desk on 0800 4 Woosh, or to the new store from Monday 17th of August. We look forward to seeing you at our new Tay St Store. Kind regards, The Woosh team.