These instructions are a general guide for getting your Woosh PC Card or Woosh Modem working on your Microsoft Windows Vista™ computer. At the bottom of the page you will also find Vista drivers for the NetComm NP544 USB WiFi adaptor

Please click here to download a printable PDF of these instructions.

Important: If you have a Woosh modem, it will need to have been 'flashed' before using it with Vista (this is where the modem stores the username and password)

If your modem has been connected to the Woosh Network before, it will have been flashed already. If your Modem does not appear to work correctly, it may not have been flashed: please read through the information in Advanced Troubleshooting at the bottom of the page.

At many points during installation, Vista will ask you for permission to proceed. You will need to click Continue for the installation to be successful.

Setup your Woosh PC Card with your Laptop

Before starting, download the Woosh Wireless Vista drivers zip file and extract it to the folder of your choice. NOTE: These drivers are for 32-bit Vista only.



1 Insert the Woosh PC Card into an available PCMCIA slot on your laptop. Windows will detect the PC Card and ask to install driver software. Click ‘Locate and install driver software’

2 Click on ‘I don't have the disc. Show me other options’ and then Browse my computer for driver software. Locate the folder where you extracted the drivers, and click Next. Wait for Windows to install the drivers. Once this has completed successfully, click Close

3 Click on Start » Connect To. Then click on Set up a Connection or Network
NOTE: If no connections have been set up, Windows will warn that it cannot find any networks. You can safely ignore this and click on Set up a Connection or Network

4 Select Set up a dial-up connection from the list and click Next.

5 Type in *99# as the phone number, then your username (including '@woosh.co.nz') and password, tick Remember this password, and change the Connection name to ‘Woosh Wireless’

6 Click Connect. After a few moments you should be successfully connected. Click Close.

NOTE: If the connection does not initially succeed, this could be due to a modem conflict. For now click Set up the connection anyway and then Close to continue

7 If asked to choose a Network Location, select Home, then click Close to complete this setting

NOTE: If you do not see this step now, it is OK. You may be asked later on

8 Go back into Start » Connect To. You should now see your new Woosh connection. If it is currently shown as connected, right click and Disconnect

9 Right click on Woosh Wireless and select Properties. Make sure that IPWireless 3G PCMCIA is the only device ticked and at the top of the list (if not, select it and use the arrows on the right)

10 Go to the Options tab. Set Idle time before hanging up to Never, and tick Redial if line is dropped. Click OK

11 Right click Woosh Wireless and choose Connect, then click Dial. Click Close to exit once connected

Congratulations! Your Woosh PC Card is correctly setup. Remember, to connect to the Internet from now on:

+ go to Start » Connect To, right click Woosh Wireless and choose Connect and then Dial
+ to disconnect, go to Start » Connect To, right click Woosh Wireless and choose Disconnect

Setup your Woosh Modem with your PCs or Laptop

You can setup your Woosh Modem on a PC or Laptop using either a USB cable or a PPPoE Ethernet cable.

Woosh Modem with Ethernet cable

5 Click Connect. After a few moments you should be successfully connected. Click Close.

6 If asked to choose a Network Location, select Home, then click Close to complete this setting

7 Go back into Start » Connect To. You should now see your new Woosh connection. If it is currently shown as connected, right click and Disconnect

8 Right click on Woosh Wireless and select Properties. Click on the Options tab and set Idle time before hanging up to Never, and tick Redial if line is dropped. Click OK

9 Right click Woosh Wireless and choose Connect, then click Dial. Click Close to exit once connected

Congratulations! Your Woosh Modem is correctly setup. Remember, to connect to the Internet from now on:

+ go to Start » Connect To, right click Woosh Wireless and choose Connect and then click Connect
+ to disconnect, go to Start » Connect To, right click Woosh Wireless and choose Disconnect

Woosh Modem with USB cable

Before starting, make sure you download the Woosh Wireless Vista drivers zip file and extract it to the folder of your choice. NOTE: These drivers are for 32-bit Vista only.

1 Ensure that the Woosh Modem power cord is firmly inserted. Then connect the Woosh USB cable from the Modem to your computer. Windows will detect the Modem and ask to install driver software.

2 When asked, click on I don't have the disc. Show me other options and then Browse my computer for driver software. Locate the folder where you downloaded the drivers to then click Next. Then click and wait for Windows to install the drivers. Once this has completed successfully, click Close

NOTE: Windows may detect a second piece of new hardware. Follow this step again to install these drivers

3 Click on Start » Connect To. Then click on Set up a Connection or Network

NOTE: If no connections have been set up, Windows will warn that it cannot find any networks. Ignore this and click on Set up a Connection or Network

4 Select Set up a dial-up connection from the list and click Next. If you are asked to choose a modem, choose Wireless Broadband Modem (WDM)

5 Type in *99# as the phone number, then your username (including '@woosh.co.nz') and password, tick Remember this password, and change the Connection name to Woosh Wireless

6 Click Connect. After a few moments you should be successfully connected. Click Close to continue

7 If asked to choose a Network Location, select Home, then click Close to complete this setting

NOTE: If you do not see this step now, it is OK. You may be asked later on

8 Go back into Start » Connect To. You should now see your new Woosh connection. If it is currently shown as connected, right click and Disconnect

9 Right click on Woosh Wireless and select Properties.

10 Go to the Options tab. Set Idle time before hanging up to Never, and tick Redial if line is dropped. Click OK, then Cancel

11 Back in Start » Connect To, right click Woosh Wireless and choose Connect, then click Dial

Congratulations! Your Woosh Modem is correctly setup. Remember, to connect to the Internet from now on:

+ go to Start » Connect To, right click Woosh Wireless and choose Connect and then Dial
+ to disconnect, go to Start » Connect To, right click Woosh Wireless and choose Disconnect

Setting up Vista with WiFi networks

To setup your Vista computer on a WiFi network, ensure that your WiFi adaptor has been correctly installed, and then follow the steps below

1 Click on Start » Connect To. You should see a list of WiFi networks detected. If you have one or more non-WiFi connections already setup, select Wireless from the Show list

NOTE: If no wireless connections are shown, you may be out of range and need to move closer to a WiFi Router or Access Point to pick up the signal

2 Select the desired network, then click Connect

3 If it is a secured wireless network, you will need to enter the password(s). If it is unsecured, you will need to confirm that you want to connect.

NOTE: Woosh recommend that you use at least WPA security on your wireless network(s)

4 Tick the appropriate boxes if you want to Save this connection and/or Connect automatically. Click Close to finish the process

Useful Information

Connecting Multiple Computers
To network multiple computers at home or work via a Woosh connection, you will need to get additional hardware. There are two ways of doing this:

1 Got a PC Card? Get a Woosh Broadband Router, with WiFi for wireless networking, as well as Ethernet for wired networking. Use the PC Card in the laptop on the go, and in the Broadband Router at home.

2 Got a Woosh Modem? Get a Netgear Wireless router, with WiFi for wireless networking, as well as Ethernet for wired networking.

Simply call Woosh on 0800 4 WOOSH (0800 4 96674) to obtain your extra equipment.

Please note that each computer you want to network will need either in-built WiFi (or WiFi network adapter), or an Ethernet adapter and Ethernet cable

NOTE: Woosh can supply USB WiFi adaptors

Frequently Asked Questions (FAQ’s)
You can find many Frequently Asked Questions at www.woosh.com/faq. If you have any questions about the Woosh Internet or phone services, call types or billing queries, check out Woosh FAQ’s first.

Need Help?
If you want to speak to our friendly Contact Centre, simply call 0800 4 96674, or Auckland 09 940 0111. Our customer service and technical support team are available 7 days a week to assist you.

Advanced Troubleshooting
The modem itself uses a username and password, as well as the dialler username and password that are setup using the instructions above. The modem should have been 'flashed' with this before it is delivered to you.

If you need to flash the Woosh PC Card, you will need to do one of the following:
  + bring the PC Card into Woosh Wireless to get it flashed, call 0800 4 WOOSH (0800 4 96674) to arrange this
  + find a Windows XP or Windows 2000 computer you can use to run the flasher.exe tool on the CD (in the folder flasher)

If you need to flash the Woosh Modem, setup the Modem for the USB cable and follow these steps:

1 Go to Start » Run, type devmgmt.msc and press Enter. Click the plus sign beside Modems, then right click Wireless Broadband Modem (WDM) and choose Properties

2 Go to the Advanced tab, and enter the following in the Extra initialisation commands field

AT+CGDCONT=1,"PPP","woosh.co.nz","yourusername@woosh.co.nz,yourpassword",0,0

NOTE: Make sure you type in the same information used in Step 06 for the username and password as underlined, and include all punctuation as shown, with no spaces

3 Click OK, then OK again if a warning is shown, then close Device Manager

4 Go to Start » Connect To, right click Woosh Wireless and choose Connect. Your Modem is now 'flashed'.

NetComm NP544 USB WiFi adaptor drivers for 32-bit and 64-bit Vista

Before starting, download the NetComm NP544 driver zip file and extract it to the folder of your choice.

1 Insert the NP544 WiFi adaptor into an available USB slot. Vista will detect the WiFi adaptor and ask to install the driver software. Click 'Locate and install driver software'

2 Click on 'I don't have the disc. Show me other options' and then Browse my computer for driver software. Locate the folder where you extracted the drivers, and browse down to "/Vista/USB" for 32-bit Vista and "/Vista64/USB" for 64-bit Vista, and click Next. Wait for Windows to install the drivers. Once this has completed successfully, click Close

3 Now you can click on Start » Connect To and any WiFi networks within range should be listed